Tech Of the Year

2018 COPS Technician of the Year Award – Dana Ritzic COA

I would like to nominate Dana Ritzic COA as the 2018 Technician of the Year.  I have known Dana or over 30 years, and we have worked together for many of them.  As a widowed mother of a wonderful young man, she is an inspiration in hard work and tenacity.  She has been a wonderful and supportive mother, always present at the Hockey Games, and giving that extra to give her son the best life, while maintaining a demanding full time positon in ophthalmology

She is hard-working and pleasant.  She can always be counted on.  Her laugh is contagious There is always a smile on her face and she makes patients feel very comfortable.  Her knowledge of ophthalmology is outstanding and she is always willing to share this knowledge with the younger technicians.   This knowledge is also an asset to all the physicians she works with, as it allows her to anticipate what the doctors will need and give the patients the best care.

Her dedication and leadership have been well received over the years and she has been in many leadership roles in the company.   She can always be counted on to give the patients the best care and lead the staff with fairness and grace.

Patients know that she will give them as much time as they need.  Answer all their questions and alleviate all their concerns.   It is not unusual for thank you notes to arrive at the office and for patients to drop by to show their appreciation

Dana is always a “patient first” kind of tech and more often than not goes above and beyond to help the patients.   She has driven people home when their transportation has not arrived and taken medication to patients as needed.   She actually happened to help an older gentleman in the parking lot a few years back that was having a mild heart episode right before he drove away.


It has been my pleasure to work with and learn with her over the years.  We were fortunate to work for a doctor that always encouraged the best out of his employees.  We have seen many changes in ophthalmology and have witnessed the technology changes that have helped so many patients improve their vision and their lives.


I would truly like you to consider Dana Ritzic as the Technician of the Year.  As we are moving towards the end of out careers, I feel that she has been an incredible asset to ophthalmology in Cleveland in we are all so fortunate to have worked with her.



Thank You

Linda Georgia


2017 COPS Technician of the Year Award – Melanie Jennings COT

I would like to nominate Melanie Jennings for the Cleveland Ophthalmic Personnel Society Tech of the year.  I started working with her 3 1/2 years ago.  From the start I was impressed by her willingness to jump right into the clinic and do whatever it would take to get the job done.  Without her, I would still be fumbling around trying to use the Fundus camera.  She is also my go to person for difficult OCT’s.  She always seems to get a great image.  I am so glad we have Melanie as part of our team.  She is a great person to work with.

It  was also 4 years ago that Melanie meekly raised her hand from the back of the brunch meeting when COPS was looking for a volunteer to take over the newsletter and she took right off with it.  We greatly appreciate all that you do with our newsletter.

From her boss, Dr. Kosmorsky – How does Melanie do it? She is so young and has to work with all of those older cranky women! Well….I guess it keeps them young to have to keep up you. Melanie is certainly an energetic and extremely hard working technician! She is always willing to learn new things as exemplified by learning how to do Goldman visual fields. Doing GVF’s is a lost art but one that is extremely valuable to a neurophthalmologist….as there are a lot of crazies out there that need to be stopped!  She always receives compliments from our patients for being so nice and thorough which I don’t often tell her for fear that she will want a raise. Melanie was our most recent recruit and fits in beautifully because of her calm demeanor and willingness to help in any situation. Melanie is not only an asset to our practice but to the ophthalmic technician community at large by representing herself and her profession so well!  She is certainly worthy of the designation of “COPS technician of the year”!

Congratulation Melanie!


2016 COPS Technician of the Year

2016 Ophthalmic Technician of the Year – Joyce Conway, COT

It is an honor to announce the winner of the Technician of the Year award.  She is a COT who has been with the Cleveland Clinic for 30 plus years.  She started in medical records at the main campus and eventually made her way to the ophthalmology department.  She spent many years on the floor and ended up doing research with Dr. Hilel Lewis.   In 1998 she was offered the opportunity to help establish an ophthalmology department at the Strongsville office with the advantage of being much closer to home and being able to spend more time with her family.  She jumped at the chance and now has the privilege of saying she is part of the foundation in Strongsville.  When Denise needed someone to cover the Tri C Ophthalmology Program, she jumped at the chance and spent 4 years teaching.  There are quite a few co-workers we are now working with that Joyce is responsible for teaching.

On a personal note, she is dependable, reliable, trust worthy, devoted to her family and friends and demonstrates this in her actions and words.  She will go the extra mile for what she believes in and would not hesitate to help out whenever needed.  Or else that’s just the hot blooded Italian in her!

From Dr. Kosmorsky, Well, Joyce, it appears you have outdone yourself this time; you’ve won the coveted award from your peers, of course those of us who work with you every day knows that you could get this award weekly.  You are a wonderful role model for your colleagues and your work ethic and expertise are greatly appreciated by me and your co-workers.  For one thing, you are the only technician left who wants to do the Goldmann Visual Fields.  This test is becoming a lost art and it is a critical part of any neuro ophthalmology practice to find out who’s feigning visual loss and who’s on the up and up.  Joyce and I are getting up there and I know the day will come when she announces her retirement.  Of course, Tom, Joyce’s husband has already retired, meaning that Joyce probably enjoys coming to work most of the time.

I heard that Joyce’s response to Tom announcing his retirement was used as an English lesson at the local elementary school.  The teacher announced to the class that “Today we will learn to use the same word twice in a sentence and today’s word is beautiful..  Can anyone use the word beautiful twice in a sentence?  Sally raised her hand and said “my mommy got flowers from my daddy and they were beautiful and my daddy told my mommy that she looked beautiful too.”  Billy raised his hand and said “My mommy got a necklace from my daddy and told her she was beautiful and my mommy told him that the necklace was beautiful.”  Then one of Joyce’s neighborhood children raised their hand and said “Mr. Conway told Mrs. Conway that he was going to retire and that she would still have to go to work, and Mrs. Conway said beautiful, just f’ing  beautiful.”  And by the way Joyce, when you do retire, the Goldmann Visual Field will be going with you to be displayed in your living room!

We appreciate all that Joyce has contributed to ophthalmology and COPS.  She has been the treasurer for the past 12 years and it looks like she will be enjoying at least another 2 years.

In closing, as we usually hear Lee Ann comment at work, Joyce, you….  Ophthalmic Technician of the Year.

Congratulations Joyce!