2019 Cleveland Ophthalmic Personnel Society Technician of the Year – Susan Griffin, COA,

Pictured with Thomas Steinemann MD and Elisa Bala, MD

Our Ophthalmic Technician recipient this year received two nominations from the physicians
she works with.
From Dr. Steinemann:
Susan has been in the ophthalmology field for 30 years and is an indispensable part of our team
here at MetroHealth for the past 20 years. Her dedication to our Ophthalmology and
Optometry clinic is immeasurable. She is the type of technician who anticipates our patients
and providers needs and has everything ready to keep the clinic running smoothly as possible,
no matter how chaotic our clinic may be doing, with a positive, professional attitude.
Susan is always willing to help, no matter what challenging situations may occur, such as
helping with our language barrier patients, countless hours of administrative and hands on
work taking care of our most fragile patients, our ROP babies.
Susan has assisted me on a Contact Lens Project for the Federal Trade Commission, “Passive
Verification” for which I am grateful.
Susan has been a loyal member of COPS for several years and could I could not think of a more
deserving candidate to receive this honor.
From Dr. Bala:
I personally have known Susan for more than 9 years. I first met her when I was rotating as a
UH Resident at MetroHealth Hospital. It is impressive to attest to her dedication to her
profession and the compassionate care she delivers to our patients has nothing but grown.
We are very fortunate to have Susan, and our new staff technicians are lucky to benefit from
her broad and solid skill level along with her great teaching and support.

Thank you, Susan, for all you do to continue to provide great care to our patient’s!


2018 COPS Technician of the Year Award – Dana Ritzic COA

I would like to nominate Dana Ritzic COA as the 2018 Technician of the Year.  I have known Dana or over 30 years, and we have worked together for many of them.  As a widowed mother of a wonderful young man, she is an inspiration in hard work and tenacity.  She has been a wonderful and supportive mother, always present at the Hockey Games, and giving that extra to give her son the best life, while maintaining a demanding full time positon in ophthalmology

She is hard-working and pleasant.  She can always be counted on.  Her laugh is contagious There is always a smile on her face and she makes patients feel very comfortable.  Her knowledge of ophthalmology is outstanding and she is always willing to share this knowledge with the younger technicians.   This knowledge is also an asset to all the physicians she works with, as it allows her to anticipate what the doctors will need and give the patients the best care.

Her dedication and leadership have been well received over the years and she has been in many leadership roles in the company.   She can always be counted on to give the patients the best care and lead the staff with fairness and grace.

Patients know that she will give them as much time as they need.  Answer all their questions and alleviate all their concerns.   It is not unusual for thank you notes to arrive at the office and for patients to drop by to show their appreciation

Dana is always a “patient first” kind of tech and more often than not goes above and beyond to help the patients.   She has driven people home when their transportation has not arrived and taken medication to patients as needed.   She actually happened to help an older gentleman in the parking lot a few years back that was having a mild heart episode right before he drove away.


It has been my pleasure to work with and learn with her over the years.  We were fortunate to work for a doctor that always encouraged the best out of his employees.  We have seen many changes in ophthalmology and have witnessed the technology changes that have helped so many patients improve their vision and their lives.


I would truly like you to consider Dana Ritzic as the Technician of the Year.  As we are moving towards the end of out careers, I feel that she has been an incredible asset to ophthalmology in Cleveland in we are all so fortunate to have worked with her.



Thank You

Linda Georgia


2017 COPS Technician of the Year Award – Melanie Jennings COT

I would like to nominate Melanie Jennings for the Cleveland Ophthalmic Personnel Society Tech of the year.  I started working with her 3 1/2 years ago.  From the start I was impressed by her willingness to jump right into the clinic and do whatever it would take to get the job done.  Without her, I would still be fumbling around trying to use the Fundus camera.  She is also my go to person for difficult OCT’s.  She always seems to get a great image.  I am so glad we have Melanie as part of our team.  She is a great person to work with.

It  was also 4 years ago that Melanie meekly raised her hand from the back of the brunch meeting when COPS was looking for a volunteer to take over the newsletter and she took right off with it.  We greatly appreciate all that you do with our newsletter.

From her boss, Dr. Kosmorsky – How does Melanie do it? She is so young and has to work with all of those older cranky women! Well….I guess it keeps them young to have to keep up you. Melanie is certainly an energetic and extremely hard working technician! She is always willing to learn new things as exemplified by learning how to do Goldman visual fields. Doing GVF’s is a lost art but one that is extremely valuable to a neurophthalmologist….as there are a lot of crazies out there that need to be stopped!  She always receives compliments from our patients for being so nice and thorough which I don’t often tell her for fear that she will want a raise. Melanie was our most recent recruit and fits in beautifully because of her calm demeanor and willingness to help in any situation. Melanie is not only an asset to our practice but to the ophthalmic technician community at large by representing herself and her profession so well!  She is certainly worthy of the designation of “COPS technician of the year”!

Congratulation Melanie!